{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-products/developer-portal/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Troubleshooting","description":"Portal for Partners","siteUrl":"https://developer.sportalliance.com","keywords":"sportalliance sport alliance fitness sports","lang":"en-US","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"__idx":0,"id":"troubleshooting"},"children":["Troubleshooting"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This page provides guidance on common issues you may encounter when setting up and managing your account, sandbox, and Developer Application in the SPA Developer Portal."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"__idx":1,"id":"frequently-asked-questions"},"children":["Frequently Asked Questions"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"__idx":2,"id":"why-does-my-sandbox-creation-hang-without-feedback"},"children":["Why does my sandbox creation hang without feedback?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Sandbox provisioning may fail silently if there is a configuration issue on the backend. If your sandbox request does not complete within a few minutes, contact support with your Developer Application ID. Do not retry the creation — this may lead to duplicate sandboxes."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"__idx":3,"id":"why-is-my-developer-application-name-rejected"},"children":["Why is my Developer Application name rejected?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Developer Application names must be unique within the system. If you receive a rejection on creation, choose a different name. Use a naming convention that includes your company identifier to avoid collisions."]}]},"headings":[{"value":"Troubleshooting","id":"troubleshooting","depth":1},{"value":"Frequently Asked Questions","id":"frequently-asked-questions","depth":2},{"value":"Why does my sandbox creation hang without feedback?","id":"why-does-my-sandbox-creation-hang-without-feedback","depth":3},{"value":"Why is my Developer Application name rejected?","id":"why-is-my-developer-application-name-rejected","depth":3}],"frontmatter":{"seo":{"title":"Troubleshooting"},"toc":{"enable":true}},"lastModified":"2026-06-30T08:44:05.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/products/developer-portal/troubleshooting","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}